How long does it take for a check to arrive?

Checks are shipped via standard international mail. While estimated shipping times vary depending on the country and local postal service, the average waiting time is 7-10 business days.

Are there any limits on receiving payments via check?

No, there is no limit to the amount that can be received via an international check.

How will I know when I receive a payment?

Once a payment is sent you will receive an e-mail confirmation. An additional e-mail confirmation is sent once the check has been issued and shipped.

How is foreign exchange (FX) rate determined?

Foreign exchange conversion rates are determined at the time of transfer, using rates of 2% - 2.75% above the official market rates.

Should I contact Payoneer or my payout company if I need additional support?

All questions related to your earnings and account with your payout company should be directed to them. For all questions related to Payoneer and the International Check Payment Service, please contact us.

What should I do if my check is lost or stolen?

If you believe that your check is lost or stolen, please contact us as soon as possible to have the check cancelled and to request a replacement check.

What should I do if I want to cancel or return a check?

If you wish to cancel or return a check, please contact us for additional information.

Can I transfer the check to a friend or relative?

It is generally not possible to cash a check in the name of a 3rd party, or to transfer a check to another individual. We do not recommend that you attempt to transfer the check to another person.

Once issued, how long is a check valid for?

Check validity may vary depending on your country and local banking network.