1. Ask the Payoneer user to send you a payment request from their Payoneer account.
2. Once sent, you will receive the payment request via email.
3. Click on Pay Now, you will then be presented with two options:

 

Sign in and pay

Choose this option if you already have a Payoneer username. Sign in and complete the payment in just a few short clicks.

Once you have completed the payment you will be able to:

• Check pending payment requests
• Track the status of your payments
• Manage your payment requests
• View your payment method details

 

If you don't remember your password, click here.

For additional information, click here.

Pay (link)

Choose this option if you don't yet have a saved Payoneer username and password. Create your password and complete the payment as usual. Your username will be the email you use during the payment process.

Once you have completed the payment and verified your email you will be able to sign in and:

• Pay future payment requests in just a few short clicks
• Track the status of your payments
• Manage your payment requests
• View your payment method details

 

For additional information, click here.

 

Individuals and companies in the US can use PayPal to send payments of up to 15,000 USD/GBP/CAD/EUR to recipients worldwide.

	Credit/debit card (Mastercard®, Visa®, American Express®)	ACH debit (eCheck)	Direct bank payment	Local bank transfer	PayPal
Where is the transaction started	In your Payoneer account	In your Payoneer account	In your Payoneer account	At your bank (online or in person)	In your Payoneer account
Available for	Individuals/companies worldwide Cannot be used for domestic payments in India or Turkey	Individuals/companies in: US	Individuals/companies in: UK, Belgium, France, Germany, Ireland, Portugal	Companies in: US, EU, UK, Australia, Canada	Individuals/companies in: US, UK
Supported currencies	USD, EUR, GBP, CAD, AUD, JPY	USD	EUR, GBP	USD, EUR, GBP, CAD, AUD, JPY	USD, EUR, GBP, CAD, AUD, JPY
Payment limit	5,000 USD 15,000 EUR 15,000 GBP 15,000 CAD 15,000 AUD 2,000,000 JPY	20,000 USD	15,000 EUR 15,000 GBP	100,000 USD 100,000 EUR 100,000 GBP	15,000 USD 15,000 EUR 15,000 GBP 15,000 CAD 15,000 AUD 2,000,000 JPY
Fee (% of payment)	Up to 3.99%* *In certain countries,additional fixed fee will be added, depending on the currency of the request: 0.49 USD, 0.39 GBP, 0.45 EUR, 0.75 AUD, 0.67 CAD, or 73.76 JPY	1%	Free	USD: up to 1%* *Fee varies based on eligibility. Minimum fee may apply EUR, GBP, CAD, AUD, JPY: Free *Fees may apply for payments below a minimum amount	Up to 3.99% + 0.49 USD
Payment received within (estimated)*	2 business days	1 hour to 5 business days	1 to 3 business days	1 to 3 business days	2 calendar days

*The "Payment received within (estimated)" above refers to the average time it takes for a payment to be available in the receiver's account balance once reviewed and approved. It is important to note that each payment is unique and the review and approval time may vary depending on the circumstances of each payment.

*The minimum amount can vary between 20-50 USD / EUR / GBP

The request a payment service only supports payment for commercial products or services. For more details, see the Terms and Conditions.

 

When paying with a credit card (and occasionally, debit card), cash advance fees and additional interest may be imposed by your card issuer if they treat use of the Payoneer service as a cash transaction rather than a purchase transaction.

Unfortunately we have no way to know this in advance, but the bank that issued your credit card should be able to provide more information.

Usually, paying with other payment methods such as debit card, ACH Debit or Local Bank Transfer where available will incur lower or no additional fees.

 

To add a payment method:

1. Sign in to Payoneer.
2. Under Settings, select Payment methods.
3. In the relevant section, click Add card or Add bank account.
4. Follow the on-screen instructions.

 

Note: You can only add or edit the Online Bank Payment payment method while making a payment (after entering Payoneer online payments).

To delete a payment method:

1. Sign in to Payoneer.
2. Under Settings, select Payment methods.
3. Click on the payment method you would like to delete and in he pop-up window, click on DELETE.
4. You'll be asked to confirm that you would like to delete the payment method.

The Direct Bank Payment payment method enables you to make your payments directly from your bank account, by securely signing in to your online banking application and making the payment from the bank account of your choice.

For complete details on how Direct Bank Payment works, see the Direct Bank Payment FAQ.

Local Bank Transfer is a payment method you can use if you are paying as a company. With this payment method, you transfer a payment directly to the Payoneer user's account using the bank details provided. These bank details will be provided to you in one of the following ways:

1. On-screen in the Payoneer platform (after clicking Pay Now in the payment request). Depending on your country of residence, this option will appear as:

   • ACH Transfer (if you are located in the US)
   • EU Bank (if you are located in the EU)
   • UK Bank (if you are located in the UK)

2. In an email sent to you directly by the Payoneer user. If Local Bank Transfer is the only available payment method for the payment request, the bank details will always be sent only via email.

Once you have received the Payoneer user's details, please use them to make a bank transfer through your bank. For US bank transfers, please use ACH. For EU transfers, please use SEPA. For UK transfers, please use BACS.

 

Yes. To pay payment requests from your suppliers, contractors, and other service providers, you need to sign up for a Payoneer account for sending payments.

If you do not yet have a Payoneer account for sending payments, when paying your next payment request, you will be asked to confirm your email as your username and to create a password. Doing so will sign you up to Payoneer.

Then, starting from your subsequent payment, you’ll need to sign in to Payoneer with your username (your email address) and your saved password in order to pay your payment requests.

Once you sign in to your Payoneer account for sending payments, you’ll also be able to:

• Pay future payment requests in just a few short clicks
• Track the status of your payments
• Manage your payment requests
• View your payment method details

For additional information, click here.

 

Before completing the payment request process, you can choose who pays the applicable fee: you or your service/product provider.

Note: In certain cases, the fee policy for the payment is set by the recipient or platform used to request the payment.

 

Although we do our best not to request any additional information, we may require additional documentation to confirm your identity or to receive more details regarding the transaction.

 

Protecting your privacy and the information you provide us is a top priority for Payoneer. Payoneer does its utmost to protect the security of Payoneer users and those who pay them. All information and documentation that you provide to Payoneer is kept highly secure and in the strictest of confidence.

 

To view the status of your payment:

1. Sign in with your username (email address) and password.
2. Once signed in you will see a table listing the payment requests you've received. You will see the status of each payment in the Status column.

 

For additional information, please visit our dedicated blog.

Payment Statuses

• Request Pending: There has not yet been an attempt to pay the payment request.
• Paid: The payment has been approved by Payoneer and loaded to the receiving account.
• Payment being processed: The payment has been submitted and is under review for approval.
• Payment Unsuccessful: The payment was attempted but was rejected by the bank/card issuer. This can occur due to wrong CVV, wrong bank account number, incorrect billing address, insufficient balance, etc. You may retry the payment.
• Marked as paid by recipient: The payment has been manually marked as paid by the receiver. This status usually appears when the payment has been made offline, for example via local bank transfer.
• Canceled by recipient: The payment request has been canceled by the receiver.
• Payment Declined: The payment has been declined by Payoneer.

 

To manage your payments/payment requests, sign in to Payoneer. Once signed in you will be able to:

1. Check out your payment requests received and use different filters:
   1. The Request sent filter lets you select the time range for which you want to see payment requests you received
   2. The Status filter lets you filter by request status, including pending requests, paid requests and more
   3. Additional filters let you further focus on payment requests that interest you
2. Click any payment request to see the request's details in the right pane.
3. Pay pending payment requests.

 

To generate a report showing all payments made from your external payment methods:

1. In Payoneer, select Account activity.
2. Under Reports and statements, click Payments made.
3. Select a date range and file format.
4. Click Download to generate and download the report.

 

Payments are subject to review by Payoneer. After you pay a request a payment, you will receive an email confirming that you have sent a payment. Once the payment has been reviewed, you will receive another email, informing you whether the payment was approved or declined.

Please note that wire transfers are not supported. A wire transfer will be automatically rejected and returned to you, after the deduction of bank processing fees. Instead, please use ACH transfers in the US, SEPA transfers in the EU and BACS in the UK.

 

If you paid by credit card, please try making a payment again using the original payment request that you received. In most cases, the new payment will be successful. If the payment is still not successful, please contact your bank for more information.

If you paid by ACH Debit, you will need to ask your service/product provider for a new payment request.

 

We strongly recommend that you contact the service/product provider directly and try to resolve the disagreement as Payoneer does not provide dispute resolution services.

If you do decide to contact us regarding the issue in dispute, please provide all related documentation such as invoices and correspondence with the service/product provider.

 

Payment transactions processed with Payoneer are non-refundable and non-reversible. If you are unsatisfied with the service or product which you bought, we recommend that you contact the service/product provider directly to resolve the issue. If you are unable to resolve the matter, you can contact us with the details of the dispute. We will do our best to assist but please note that Payoneer does not provide dispute resolution services.

Please note: Payments made via Credit Card or ACH Debit are subject to the request a payment service Terms & Conditions.

 

Both services provide you additional security when making purchases or payments online by using advanced technology to verify your identity when you make your payment. Identity verification is generally done behind the scenes, however in some cases you are asked to answer a security challenge to confirm the payment.

If for any reason your payment via the Payoneer Online Payments application is not processed due to Verified by Visa or Mastercard SecureCode security check results, you will not be charged for the payment and you are welcome to try the payment again.

 

Individuals and companies in the United States can use ACH Debit to send payments. To enjoy faster payments (up to 5 times faster), link your bank account to Payoneer using Plaid. For details see this FAQ.