A receiving account is essentially a set of bank account details based in a specific country and currency (see supported countries/currencies here). You provide these bank account details to your clients or marketplaces you work with in those countries, in order to receive payments via bank transfer directly into your Payoneer account.

Receiving accounts, as in their name, can only be used for receiving funds, and not for sending funds.

Receiving accounts enable you to receive payments via bank transfer via various routes. The routes available to you are based on account type and other eligibility criteria. You’ll see available options in your account when you request receiving accounts.

• Local transfers – get paid by local bank transfer in different countries as if you had a local bank account in that country. Transfers in each country are done via local payment networks (for example ACH in the US, BACS in the UK, and so forth). Once you are issued a receiving account for a specific country/currency, you can see the supported payment networks in the account guidelines in your Payoneer account.
• International wire transfers – get paid by wire transfer worldwide, via the SWIFT network. Getting paid via wire transfer is useful when your payers are located in countries where we don’t have receiving accounts for local transfers, in cases where there is no other option to get paid by your marketplace or client in the country from which they initiate the payment, or simply if you prefer to get paid in one single currency (for example, USD) by all your global payers.
• Domestic wire transfers – get paid by wire transfer locally. Domestic wire transfers are only supported for transfers in USD in the USA, Hong Kong, and Singapore. You may wish to get paid via domestic wire transfer in the USA if you need to receive your funds faster, and don’t mind paying the extra fees, or to receive payments from businesses in Hong Kong or Singapore that require payment in USD.

In addition to using receiving accounts to get paid by your clients and marketplaces, you can use them to add funds to your Payoneer balances from your own bank account. For more information on using receiving accounts for adding funds to your Payoneer balances, see this FAQ.

Please note: Typically, once assigned, your receiving account’s issuing bank cannot be changed. In certain cases, you may be able to request a different issuing bank. If you are experiencing issues with one of your receiving accounts, access our solution guide by opening the receiving account’s details page and clicking on the solution guide link. Choose the issue that best describes your problem and follow the guidance provided. If you still need further assistance, contact us.

To get started with receiving accounts, you request your first set of accounts for the countries where you do business. You may be asked to provide identity documents required by regulation in order to issue you the accounts. You may also need to complete the Receiving account questionnaire, which helps is better understand the nature of your business.

In some cases, we may also be required to:

• verify your bank account (you can learn more about bank account verification here)
• collect information about your company’s ultimate beneficial owners UBOs (you can learn more about providing UBO information here)

In such cases, we’ll send you an email requesting that you provide the information. The request will also appear in Verification Center. Please provide this information as soon as possible to avoid delays in receiving account approval and/or receiving your payments.

To request your initial set of receiving accounts:

1. Sign in to Payoneer.
2. Click on Get paid and choose Receiving accounts.
3. Review information, and click Request accounts.
4. Follow the on-screen guidance to select the receiving account or accounts that best suit your current business needs, based on the countries where you do business. You can always request receiving accounts for additional countries at a later time. You can see the list of available countries/currencies here.
5. If needed, you’ll be asked to provide required identity documents and to complete the Receiving account questionnaire. We ask you for this information to better understand the nature of your business and to keep your account safe from fraud and identity theft. You’ll only need to submit these documents once.
6. Once you provide all requested documents, you can track the approval status of the receiving accounts you requested from the Pending accounts tab in the Receiving accounts page. Approval times can range from up to several minutes to up to 3 business days, depending on various factors including your type of business and geographic location.
7. When your receiving accounts are approved, they’ll appear under Approved accounts and you’ll be able to start using them to get paid.

Note: We recommend that you review the receiving account guidelines before sharing your receiving account details with your payers.

For a general explanation about getting started with receiving accounts, please see the question How do I get started with receiving accounts? above.

To request your first set of receiving accounts using the mobile app, follow these steps:

1. Sign in to the mobile app.
2. Tap Actions > Request receiving accounts.
3. Review information and click Request accounts.
4. Follow the on-screen guidance to select the receiving account or accounts that best suit your current business needs, based on the countries where you do business.
5. Review and submit your request.
6. If needed, you’ll be asked to provide required identity documents and to complete the Receiving account questionnaire. We ask you for this information to better understand the nature of your business and to keep your account safe from fraud and identity theft. You’ll only need to submit these documents once.
7. You can track the status of document submission and approval by tapping Receiving accounts pending on the app home page. Approval times can range from up to several minutes to up to 3 business days, depending on various factors including your type of business and geographic location.
8. When your receiving accounts are approved, they’ll appear under the Receiving accounts tab that you access by tapping any balance on the app home page. We’ll also notify you via email and push notification (to receive a push notification, make sure you have notifications enabled in the mobile app).

1. Payoneer provides you with the details of a receiving account for a specific country/currency.
   These details include a bank account number, beneficiary name, and other bank-related details.
2. You provide these details to the company or marketplace with which you work.
   Please note: Make sure to provide all bank details listed for the receiving account, including the exact beneficiary name as listed there. In addition, make sure to specify the supported transfer network(s) for the specific receiving account. This is indicated in the guidelines for the receiving account. Finally, make sure to provide your exact business address as it appears in your Payoneer profile.
3. The company or marketplace uses these details to send you a bank transfer.
4. You receive the funds to your Payoneer account.

Please note that while a receiving account has some functions of banking, it is not a bank account. Companies can transfer payments using your receiving account details, but you cannot charge your receiving account. Any charge attempts will be declined.

Local bank transfers

Companies or marketplaces can send you local bank transfers in the countries/regions and currencies listed below using the bank account details you provide them, in accordance with the Terms and Conditions of receiving accounts. When you provide those details to your payers, make sure they can pay you via one of the supported transfer methods, also listed below.

International and domestic wire transfers

Companies or marketplaces can send you international or domestic wire transfers in the currencies listed below using the bank account details you provide them, in accordance with the Terms and Conditions of receiving accounts.

Please note the following differences between payments sent via local vs wire transfer:

Note:

• You cannot receive payments from a company that is owned by you unless you are eligible to the add funds from your bank. Learn more about Adding funds to your balances from your bank.
• Payments received via receiving accounts are subject to approval by Payoneer before they are loaded.
• Payments via wire transfer (via SWIFT) from the following countries are not supported for receiving accounts issued by Citibank: Russia, Belarus.
• To be able to send payments via SWIFT (wire) transfer, your marketplace or client’s bank needs to support sending funds over the SWIFT network. (For example, Amazon US does not support funds transfer via USD wire transfers, only via local bank transfers (ACH).)

Receiving accounts with multi-currency support are similar to single currency receiving accounts in that you can use them to receive payments from clients or marketplaces, or transfer funds to them from your own bank account, eWallet, or PSP. Funds always land in your Payoneer account.

What makes multi-currency receiving accounts different is that they support receiving transfers in a variety of supported currencies, via the SWIFT network. So, for example, if you need to receive payments from a client in Thai Baht (THB), you could provide them with your multi-currency receiving account details and they would pay you by international bank transfer using those details. Funds would land in your THB balance (if you don’t already have this balance, we’ll automatically open one for you).

Supported currencies for multi-currency receiving accounts:

If you have a receiving account issued by Banking Circle, you can now receive international transfers via the SWIFT network from clients and/or marketplaces located in the following countries/regions:

Transfers initiated in any country/region not listed above will be declined.

You can only receive transfers to your IDR receiving account from the marketplaces and PSPs listed below:

1. Shopee
2. Lazada
3. TikTok, Douyin
4. Tokopedia, GoTo Tokopedia
5. Blibli
6. Zalora
7. JD.com, JD, Jingdong
8. Qoo10, Giosis
9. PayPal, PayPal Pte. Ltd., PayPal (Europe) S.à r.l.
10. Stripe
11. Alipay, Ant Group; Alipay+
12. WorldFirst
13. PingPong, PingPong Global; PingPong Payments
14. LianLian, LianLian Global; LianLian Pay
15. Sunrate
16. Airwallex
17. Wise, TransferWise
18. Adyen, Adyen N.V.
19. IPayLinks
20. Checkout.com, Checkout Ltd
21. Antom, Ant Group
22. DOKU

• If the company you work with has an online platform where you need to submit your banking information to receive payments, enter the details of your receiving account in the relevant currency and save your information. Pay careful attention to entering the correct beneficiary name, exactly as listed in your receiving account details. If you have any additional beneficiary names listed, you may also use those. Name mismatches can result in failed payments.
  Please note that different companies have different ways of sending payments, so you may need to contact them if you have questions about their payment platform.
• If the company you work with doesn’t have a unified payment platform, you can simply send the details of your receiving account by email to your contact person within the company. They can use these details to send you a local or wire bank transfer. Pay careful attention to providing the correct beneficiary name, exactly as listed in your receiving account details. If you have any additional beneficiary names listed, you may also use those. Name mismatches can result in failed payments.
• Alternatively, you can request a payment from your Payoneer account and your client will be able to pay you using your receiving account details. Other payment methods may also be available when paying via payment request.

Yes. For the exact guidelines for any receiving account you have been issued, please see the guidelines listed for the receiving account in your Payoneer account. View the guidelines by clicking on the relevant account on the Receiving accounts page.

Below are some general guidelines when it comes to using receiving accounts:

To view the details of your receiving accounts, please follow the steps:

1. Sign in to Payoneer.
2. Click on the Get paid tab and choose Receiving accounts.
3. Use the filters to help locate specific accounts.
4. Click on an account to view its guidelines and bank account details.

To see details of your receiving accounts in the Payoneer mobile app:

1. Sign in to the mobile app.
2. Tap a balance.
3. Tap the Receiving accounts tab to see receiving accounts details.

To share the receiving account details with a client who wants to pay you via bank transfer:

1. Tap Share.
2. Review the guidelines.
3. Tap Share Account Details.

Clients and marketplaces can use these names in addition to your main beneficiary name when paying you. Available additional beneficiary names appear in your receiving account details under Additional beneficiary names. Note that the available beneficiary names may be different depending on your receiving account.

You can add additional names associated with your business by going to Profile settings > Additional beneficiary names in your Payoneer account.

In cases where you’re sent a payment under a beneficiary name that’s not listed on your receiving account, we may ask you to verify the name to prove its association with your business.

Payoneer is licensed to issue receiving accounts in the UK via its UK legal entity Payoneer Payment Services (UK) Limited. When providing UK (GBP) receiving account details to marketplaces or clients, please specify Payoneer Payment Services (UK) Limited as the bank name.

To request receiving accounts in additional currency, choose to request more accounts in the Receiving accounts page, and follow the instructions. If you would like to clarify about the availability of a currency that is not shown, contact us.

To request additional receiving accounts in a currency you already have, choose to request more accounts in the Receiving accounts page, and follow the instructions. There is a limit to the maximum number of receiving accounts you can have in the same currency. This will be shown when you request the additional accounts.

Need an additional receiving account in the same currency for your Amazon store?

Follow these steps to add a new receiving account in the same currency:

1. Sign in to Payoneer.
2. From the main menu, go to Manage > Businesses you work withand choose Store Manager.
3. Inside Store Manager, click Add New.
4. Follow the on-screen instructions.

1. Sign in to Payoneer.
2. Click on the Get paid tab and choose Receiving accounts.
3. Click on the receiving account you’re trying to use with your payment provider.
4. Click on the link to the solution guide.
5. Select the issue you are having with your receiving account and follow the on-screen instruction.

To see details of incoming payments sent to you by clients or marketplaces via receiving accounts, go to the Transactions page of your Payoneer account.

The Future transactions table shows transactions that are pending but that have not yet impacted your balance. The All transactions table shows transactions that have impacted your balance.

Select a specific transaction in either table to see more details about it.

Payer information appears in the transactions table under the Description column. In addition, the name of the payer as reported by the processing bank is displayed in the Transaction details section (available by selecting a transaction in the table). Look for: Payer name (from bank).

If you are experiencing issues with one of your receiving accounts, you may be able to solve those issues by following the guidance in our solution guide. To access the solution guide, open the details page for the receiving account and click on the solution guide link. Choose the issue that best describes your problem and follow the guidance provided.

Make sure to provide your clients with the details of your receiving account exactly as they appear in the relevant receiving account details. Pay careful attention to ensuring your clients use the beneficiary names as listed. If you have any additional beneficiary names listed, you may also use those. Payments sent under names that are not listed in your receiving account details may be declined.

If you still need further assistance, contact us.

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