What is the My Contacts page in my Payoneer account?

Whenever you request or make a payment to one of your clients, customers, team members, etc. via Payoneer, we’ll automatically add this person to your My Contacts list.

What personal information is shared in My Contacts?

When you request a payment with Payoneer, we’ll ask for the full name of the person you need to receive payment from, along with their email address and company name (if relevant). When you make a payment to another Payoneer user, all you need is an email address.

Only the information you supply about your contact will be available in your contact information. Payoneer does not share any personal information about our customers.

How do I view the My Contacts page?

1. Sign in to Payoneer.
2. From the menu choose Business network and then Contact you work with.
3. View anyone you make payments to by clicking Paying To at the top of the page.
4. View anyone you receive payments from by clicking Receiving From at the top of the page.

How do I pay one of my contacts?

You can pay a contact directly from the My Contacts page:

1. Sign in to Payoneer.
2. From the menu choose Business network and then Contact you work with.
3. Type your contact name in the search bar and click Make a Payment.
4. Fill in the payment details and then follow the on-screen instructions.

or from your Payoneer online account home screen:

1. Sign in to Payoneer.
2. From the main menu, select Pay and then Pay to a recipient's bank account.
3. Enter the payment details in the online form (the card/balance from which you wish to transfer funds, the amount, and the purpose of the payment).
4. Follow the instructions to complete your payment.
5. Fill in the payment details and then follow the on-screen instructions.

For more information, please refer to this post on our blog.

How do I request a payment from one of my contacts?

You can request a payment from your contact directly from the My Contacts page:

1. Sign in to Payoneer.
2. From the menu choose Business network and then Contact you work with.
3. Type your contact name in the search bar and click request a payment.
4. Fill in the payment details.
5. Verify the details of your request and click Send.

or from your Payoneer online account home screen:

1. Sign in to Payoneer.
2. Click Receive tab and choose Request a Payment.

For more information, please refer to this post on our blog.

I sent my contact an invite to join Payoneer. What can I do now?

When you make a payment to someone who does not have a Payoneer account, we’ll send them an invite to create their free account and accept this plus all future payments with ease.

If you sent the invite but your contact hasn’t yet created their account, we’ll let you know, so you can click Send Reminder and remind them that a payment is waiting for them. Once they’ve created their account, we’ll notify you that you need to click Finalize Payment to transfer funds to their Payoneer account.

Can I view the status of a payment I requested from my contact?

Yes! To view your payment history or payment request history for a specific contact:

1. Sign in to Payoneer.
2. From the menu choose Business network and then Contact you work with.
3. Type your contact name in the search bar.
4. Click the three vertical dots located on the right and then select Edit from the drop-down menu.
5. On the Contact Info popup, click Payment Requests Sent to view all payment requests

How do I add a new contact?

When you make or receive a payment, we’ll automatically add a new contact to your My Contacts page. You cannot manually add new contacts at this time.

How do I edit a contact?

1. Sign in to Payoneer.
2. From the menu choose Business network and then Contact you work with.
3. Type your contact name in the search bar.
4. Click the three vertical dots located on the right and then select Edit from the drop-down menu.
5. When you’re finished, click Save Changes.