You can view your running balance from your account's Transactions tab:

1. Select Your transactions from the Manage page
2. Select the card or currnency balance you would like to view.

Upcoming Transactions are transactions that have been initiated but have not yet affected your balance.
These include payments that have not yet been credited to your account or outstanding authorizations from merchants.

You can now generate and download monthly statements for a currency balance directly from your Transactions page.
The statement is available in PDF or CSV format, and includes a running balance and all completed transactions that affected your balance that month.

To generate a monthly statement:

1. Select Your transactions from the Manage page
2. At the top right side of the Transactions table, click on Monthly statement.
3. Select the currency balance, card or bank you would like to generate a statement for, as well as the month, year, and preferred file format.
4. Click Download.

Your monthly statement will download in a new window. You can open it or save it to your computer.

Check out this how-to blog post for video step-by-step instructions.

Yes. Use the icons at the top right corner of the Transactions section to export a CSV or PDF file or to print your transaction table.
If you have applied any filters to your transaction list, only the filtered results will be exported.

There are two different kinds of fees you might encounter in your Transactions page:

• Account fees - such as the annual fee and card delivery fee, will be charged as separate line items.
  You can review these fees by selecting Account fees in the Type filter.
• Fees related to a specific transaction - such as withdrawal fees, ATM fees and FX fees, will appear in the Transaction Details window that will pop up when you click on the specific transaction.
  

The fee will be updated in the Transaction Details window once the withdrawal has been sent to your bank account and the status changes to ‘completed.’ This can sometimes take a few days if the withdrawal was requested during a bank holiday or over the weekend.

The time it takes for a transaction to show in the All transactions table varies, depending on the type of transaction. Here are some examples:

• Card transactions can take up to 2 hours to appear in the transactions table.
• Transactions made directly from or to your Payoneer balance are typically shown within minutes (but can sometimes take longer).
• Payments you make to recipient bank accounts are typically shown within minutes of being processed (but can sometimes take longer).
• Payments sent to you using a receiving account you shared with a client or marketplace can take 3-5 business days to be processed and reflected in the transactions table.
• Payments sent to you as a result of a payment request you sent to a client usually take 1-3 days business days to be processed and reflected in the transactions table, depending on the payment method used by your payer).
• Withdrawals from your balance are typically shown within minutes of being processed (but can sometimes take longer).

Note: In all cases of payments sent to you from an external source, we cannot determine the date when a payer makes the transfer. In addition, payments that are delayed for any reason, and have therefore not yet impacted your balances, will not be reflected in the All transactions table, but may appear in the Upcoming transactions table.

Payer information appears in the transactions table under the Description column. In addition, the name of the payer as reported by the processing bank is displayed in the Transaction Details section (shown when you select a transaction in the table). Look for: Payer name (from bank).

Yes, you can search for specific transactions by payer name, merchant name or transaction ID. Click on the magnifying glass icon to enter your search terms.

You can easily find the release date in your account's 'Transactions' tab:

1. Select Your transactions from the Manage page
2. Select the relevant transaction.
3. You will see the release date under the transation details: