Currently, recurring payments are only supported for businesses located in the United States. If you are located in the US and would like to set up a recurring payment, first ensure that you are able to initiate payments from your Payoneer account. Learn more.

A recurring payment is a series of scheduled payments to a specific service provider that you set up once. The payments are then made automatically based on the defined dates, payment method, and amount.

Use recurring payments to reduce the time you need to spend every month handling bill paying, and to ensure that you pay on time and never miss a pay date.

Use a recurring payment to pay any registered Payoneer customer, subject to eligibility.

At this time you can pay in USD only.

You can pay up to 15,000 USD per payment using ACH Debit, subject to your recipient’s account limits.

When setting up the recurring payment, you can select who pays the applicable fee, you or your recipient. This will apply to all scheduled payments over the course of the recurring payment.

At this time, you can set up a recurring payment using ACH Debit only.

To set up a recurring payment:

1. Sign in to Payoneer.
2. Select Pay → Set up recurring payment.
   
3. Enter the name of the service provider you wish to pay using the recurring payment, or select from the Most recent list. Note that the recipient must be using Payoneer.
   
4. Click Next to provide payment details.
   
5. Enter the amount of the monthly payment.
   Note: if you later choose to have the recipient pay the fee, it will be deducted from the amount you enter.
6. Select the day of the month on which you want the payment to take place. You can choose from the 2nd or the 16th of the month.
7. Select the date on which you want the first payment to be made.
8. Select the number of payments you’d like to schedule. You can choose up to 12 payments.
9. Enter a description that helps you identify what the payment is for.
10. Click Next to choose a payment method.
    Note: If the recipient of your payment lives in India, you will see an extra step requiring you to attach an invoice.
    
11. Provide payment method details. At this time only payments via ACH Debit in USD are supported.
12. Click Next to provide additional details.
    
13. Select who pays the fee and review the payment details.
    Note that if the recipient is located in a European Economic Area (EEA) country, per EU regulations they will automatically be charged the fee.
14. Click Set Up Recurring Payment.

Note that you cannot edit a recurring payment once it is set up. If you need to make changes, cancel the recurring payment and set up a new one with the updated details.

To view your recurring payments:

1. Sign in to Payoneer.
2. Select Pay → Manage recurring payments.

All recurring payments that you’ve set up are displayed on the page.
Select any recurring payment to see payments to date as well as payment details.
From this page you can also set up a new recurring payment.

You will receive a separate confirmation email for each scheduled payment over the course of the recurring payment period. You can sign in to Payoneer to track the status of your payments at any time.

ACH Debit payments will be deposited in your recipients’ Payoneer account in up to 5 business days, subject to clearing by your bank.

To change the details of a recurring payment, cancel it and create a new one with the updated details.

To cancel a recurring payment:

1. Sign in to Payoneer.
2. Select Pay → Manage recurring payments.
3. Select the recurring payment you’d like to cancel.
4. Click Cancel Recurring Payment and confirm you’d like to cancel.

Note that cancellations made after 6 pm will only take effect the following day.

Even if a single scheduled payment fails, the recurring payment remains active and the next scheduled payment will be made.

When a payment fails, we’ll let you know in your recurring payment details, and we’ll send you an email. We recommend that you troubleshoot the reason (for example, double-check the accuracy of your payment method details, verify that your recipient is eligible to receive payments, etc.). If you are unable to identify and rectify the issue, and the problem persists over multiple payments, contact us for assistance.

Note that you may need to pay your service provider by a different means after a payment fails. For example, you can initiate a payment or ask your service provider to send you a payment request.

Payments are subject to review by Payoneer. After each payment, we’ll send you a confirmation email letting you know that the payment is being reviewed. Once the payment has been reviewed, you will receive another email, informing you whether the payment was approved or declined. In addition to receiving emails, you can track your payments in your Payoneer account.

Please contact your bank before trying to make another payment. When the bank declines an ACH Debit payment it is sometimes because your bank account details were incorrect or there was insufficient balance in your account.

To add a payment method:

1. Sign in to Payoneer.
2. Select Settings → Payment methods.
3. In the relevant section, click Add bank account and follow the on-screen instructions.

To delete a payment method:

1. Sign in to Payoneer.
2. Select Settings → Payment methods.
3. Click on the payment method you would like to delete.
4. In the details area, click on Delete. You'll be asked to confirm that you would like to delete the payment method.

Note: To delete a payment method that is being used to pay an active recurring payment, first cancel and recreate the recurring payment using a new payment method.

We strongly recommend that you contact the service/product provider directly and try to resolve the disagreement as Payoneer does not provide dispute resolution services.

If you do decide to contact us regarding the issue in dispute, please provide all related documentation such as invoices and correspondence with the service/product provider.

Payment transactions processed with Payoneer are non-refundable and non-reversible. If you are unsatisfied with the service or product which you bought, we recommend that you contact the service/product provider directly to resolve the issue. If you are unable to resolve the matter, you can contact us with the details of the dispute. We will do our best to assist but please note that Payoneer does not provide dispute resolution services.

Payments are subject to the service Terms & Conditions.