If you encounter issues withdrawing funds to your Payoneer account from an eWallet such as PayPal, we recommend you first try to verify a payment method on the website you are trying to withdraw from. To do this, you need to add a credit/debit card to the eWallet website to verify your account. You can use any credit card or debit card including the Payoneer Prepaid MasterCard if you already have one. For more information on using an online eWallet with Payoneer, please refer to our blog post.

There is a limit to the amount of active bank accounts that can be associated with your account at the same time. If you reached the limit you can remove one of your active bank accounts from your online account in the “Bank Accounts” feature that can be found under the “Settings” menu. Once you removed one of the bank accounts, you should be able to add a new one.

You can only add a bank account that belongs to you. If the bank belongs to you but the name is written a bit differently, you can proceed with the registration and use the name as it is written on your bank statement. We might request a copy of your government issued ID later on to validate your name. If however the bank belongs to someone else, you cannot add it. If the bank belongs to your supplier you may be able to use the Make a Payment service to pay them from your Payoneer balance to their bank account directly. To check if your are enabled for this service, check if you have the option in your online account for Make a Payment under the Pay menu and then select “To a recipient’s bank account”.

If you receive an error that your name exceeded the maximum field length of 20 characters, simply finish the registration with an abbreviated name and once done, contact us to provide us with your full name and a copy of a bank statement so we can manually update your name.

Next to each field in the bank account registration form there is a question mark icon you can hover over which provides additional information for what’s required. In addition, you can click on “Click Here for bank account registration guide” and see additional information for what’s required.

You can try to use this website to locate your bank account’s swift code.

It’s possible that you have made a mistake and registered your account with an incorrect date of birth so now the system doesn’t recognize the date of birth you are trying to fill in. To resolve this issue we will need to update your date of birth manually. Please contact us and provide us with a copy of a government issued photo ID showing your correct date of birth and we will be able to assist you.

If you encounter a technical issue, for example you try to submit and the form won’t submit, it is important that you will provide us with a screenshot of the issue you encounter so that we will be able to better assist you.