Following recent feedback from our customers, we are transferring all Payoneer Prepaid Mastercard® cards from Wirecard to our own licensed issuer, Payoneer Europe Limited.
Payoneer Europe is authorized as an e-money institution by the Central Bank of Ireland.
This important step gives you an increased sense of security as Payoneer will now be holding all your funds, with those on the card being held in safeguarded accounts managed by Payoneer Europe.
No. The change is free of any charge.
Absolutely nothing. Payoneer will handle the transfer on your behalf.
The transfer is intended to take place on September 2nd, 2020.
No. The change is seamless. You won’t need a new card or change anything else about how you use your existing card.
There will be no change to your card or balance; simply your balance will be held with Payoneer Europe, rather than with Wirecard.
You can read more about transferring funds to your prepaid card here.
There will be no change to the way you use your card or your card usage fees.
You can continue using your card regularly.
Once this change takes effect, the Terms and Conditions with Payoneer Europe will apply.
The new Terms and Conditions are generally similar to your Wirecard card terms and conditions, aside from the issuer changing to Payoneer Europe and being governed by the laws of Ireland.
Until the change takes effect, your card is still subject to the Wirecard terms and conditions.
No further documentation is needed.
No. By continuing to use your card, you are consenting to the new Terms & Conditions and instructing us to terminate your Wirecard card terms and conditions on your behalf.
No. You will not be able to continue using your card under the issuance of Wirecard after September 2nd, 2020.
Should you prefer to cancel your card and move the funds on your card to your Payoneer account or to a bank account for free, you may do so by contacting us within 60 days of the card transfer completion.
You can read more about Payoneer’s customer assistance options and policy here.
If your complaint is not resolved to your satisfaction, you may choose to refer it to the Financial Ombudsman Service in the UK if it involves events prior to the transfer of your card, or the Financial Services Ombudsman in Ireland if it involves events on the date of transfer and after. Contact information for both can be found here.
