To check the status of a payment request you made:

1. Sign in to Payoneer.
2. Click Receive tab and choose Request a Payment.
3. On the Payment requests sent page, select a payment request to view its details.
4. In the Timeline tab, you can see the status of your payment request.

In case the payment is pending, please try the following:

1. Check Verification Center in your Payoneer account, which is located under the Settings menu to see if any information or documents have been requested to approve the payment.
2. Check your email inbox for any email from Payoneer. It’s possible that we requested information from you to approve the payment.
3. Contact the payer and ask them to check their email as in some cases we require information from the payer to approve the payment.

If you provided the requested information via Verification Center, or via email, it means the payment is under review, which generally takes up to 4 business days. You will receive an email when your client pays and when the payment has been loaded to your account. 

You can find more information about Request a Payment here.