Local bank transfers and wire transfers can take up to 3 business days to be processed and reflected in your Payoneer account. Please note that we cannot determine the date when the payer makes the transfer as this is done with their bank.

If your payment has not arrived within 3 business days from it being sent by the payer:

• Ensure your payments are from initiators that meet the account guidelines.
• Verify that you don’t have outstanding requests for information in Verification Center that must be completed before the payment can be delivered. See more details here.
• If 5 business days have passed and the payment still doesn’t show up in your Payoneer account, please contact us with the following information:

1. Name of the company that sent the payment
2. Date that the payment was sent
3. Payment amount
4. The last 4 digits of your receiving account number in the relevant currency
5. Screenshot of the transaction
6. Additionally, for USD transfers, include the trace number. The trace number must contain 15 digits and no other characters. Please request the trace number from the company that sent the payment.