When providing your receiving account details to your clients to receive payments, keep the following in mind:

• Receiving accounts are not debitable (cannot be charged), they can only receive funds.
• Receiving accounts cannot receive cash or check deposits, only supported bank transfers. To see what types of bank transfers are supported, review the guidelines for using your receiving accounts in your Payoneer account (click on a listed receiving account to see its guidelines). Note that the guidelines may differ per currency/per bank.
• Receiving accounts can generally only be used to receive business payments from other businesses. This means that your payer must pay you from a business account and not from a personal account. Review the guidelines for using your receiving accounts in your Payoneer account (click on a listed receiving account to see its guidelines). Note that the guidelines may differ per currency.
• When making a payment to your receiving account, the payer must use the supported bank transfer method for the specific receiving account country/currency. We recommend sending this information to your payer in advance. The supported bank transfer methods for each receiving account are listed in the Guidelines section of the receiving account details page.

In most cases we provide you with more information regarding the reason the payment was declined via email, therefore we recommend checking your email inbox for any recent emails from Payoneer. Declined payments are automatically returned to the initiator within 10 business days.