Your security is important to us. If you think that your account is hacked, please contact us at 1-646-386-2434 and describe in detail why you think your account is hacked, so we will be able to assist you faster.

Some signs that a Payoneer account has been hacked can include:

• You notice suspicious activity in your account
• You receive a notification that your details (password, phone etc.) have been changed – and you didn’t request the change
• You cannot log in with the details you have successfully used before

If you can sign in to your Payoneer account, we strongly suggest the following:

• Update your password
• Update your security questions
• If you think your email address was hacked, change the email in your Payoneer account (note: your username will change as well)

If you cannot log in, please do the following:

• Reset your password using the password retrieval tool
• Once you regain access to your account, please update your security details as suggested above

If you can’t reset your password, please contact us for further assistance