We are sorry to hear that your card has not arrived yet. International shipping can take 20-28 days. You can view the estimated arrival date in the email sent to you when your card was ordered. If the estimated arrival date has passed,please sign in to your account and follow these steps to order a new card:

1. Sign in to Payoneer.
2. Select Payoneer cards.
3. Locate the card with status Shipped that you want to reorder, look for the line Card didn't arrive? Reorder and click the Reorder link.
4. Enter your desired address and then proceed to 'Order.'
5. Confirm your security details by entering your date of birth and password.
6. You will get a confirmation message that your new card is being processed, and can view the new card in the Payoneer Card drop-down menu located above your account balance.

If the card was sent via DHL or FedEx, please contact the delivery company directly to check the status of your delivery.