The fastest way of resolving ATM transaction issues is by contacting the bank or the ATM operator. Please contact them as a first step. If the bank or the ATM owner are not able to resolve the issue please consider the following.

First, check if the failed withdrawal appears in your transaction list or upcoming transactions list. To view your transaction list, sign in to your Payoneer account, go to the Activity tab and select Transactions. You can view the upcoming transactions list by clicking on “Upcoming transactions” at the top of the list.

If the failed withdrawal appears in your upcoming transactions list, normally, the ATM operator will recognize that the funds were not dispensed and will release them back into your account within 7 business days of the transaction date. If the bank or ATM operator chooses to charge the transaction during this time period, the transaction will appear in your transaction list.

If the failed transaction appears in your transaction list and you have not been able to resolve the issue with the ATM operator, please contact us with the transaction ID and a detailed description of the circumstances of the transaction.

Disclaimer: Cash withdrawals are not supported for Hong Kong cardholders within Hong Kong. For Singapore cardholders, cash withdrawals are not permitted both within Singapore and internationally.