We understand that you would like to dispute a transaction made with your Payoneer card. As a first step, we recommend resolving this issue with the merchant.

Please contact the merchant and ask them to refund the amount in question. If the issue is not resolved, you can contact us to try and dispute.

Disputing a card transaction through Payoneer can take up to 90 days. If the reason for your dispute is that a service was not rendered or an item you paid for was not delivered, the dispute can be filed only 30 days after the transaction date.