As a regulated entity and online service, Payoneer provides multi-jurisdictional compliance assurances to your business.
In doing so, Payoneer account holders may be required to submit specific documentation that will assist us in ensuring the safety and security of all transactions done via Payoneer.

To ensure the safety and security of all transactions, we may ask for supporting documents to verify details, such as, but not limited to:

• Your identity
• The bank details you provided
• Your address

You submit documents to Payoneer via Verification Center, Payoneer's secure and personalized document upload system.

We strictly comply with KYC, OFAC, AML, and the requirements of the Bank Secrecy Act (BSA), and we are also certified at a Payment Card Industry (PCI) Level 1 Data Security Standard.

Payoneer's core obligations are to protect its customers' funds and prevent money laundering.

In order to upload a document please follow these steps:

1. Sign in to Payoneer
2. Click the profile icon at the top of the menu on the right.
3. Select Settings
4. Select Verification Center
5. Select the relevant requirement from the list
6. Upload the relevant document and click SUBMIT
7. You will see a confirmation that the documents were uploaded successfully.

If you are providing an ID, please note that depending on your country, you may not see every ID type listed and instead will only see one or two options. We strongly suggest providing one of the recommended ID types, as this will shorten review time. If you do not have a document matching that option, you may upload another ID but please note the review time will be extended.

We recommend taking a picture of the document with your smartphone. Please make sure the document is complete (all four corners of the document should be visible and the image should be full size), document is not cropped, and the image is in high quality. If you are using the camera on your smartphone, please make sure the flash is not covering information on the document.

As an individual, you will most likely be requested to provide us with:

• Government-issued ID
• Proof of address
• Bank verification document

For guidelines on how to provide these documents, please click here.

Payoneer may ask for other supporting documents to verify your identity.

Depending on the company type, company verification documents may include:

• Certificate of Registration
• Certificate of Incorporation
• Tax document
• IRS document including EIN
• Business license
• Proof of company activity

Note: The accepted documents may vary between countries.

For guidelines on how to provide these documents, please click here.

Payoneer may ask for other supporting documents to verify your identity.

We accept the following documents as government-issued ID:

• National ID
• Driver's license
• Passport

For guidelines on how to provide these documents, please click here.

Proof of address is a document that confirms where you live. We use it to check that the address on your Payoneer account is really yours.

The document you upload should show your name, the exact address on your Payoneer account, and a recent date.

Here's what we accept:

• A recent utility bill (internet, TV service, gas, water, electricity, or city tax) from the last 6 months
• A bank or credit card statement, or an account confirmation letter, from the last 6 months
• A tax document from your local tax authority, issued in the last 12 months

Before you upload, check that:

• Your name and the address on your Payoneer account both appear on the document
• It's dated within the timeframe listed above
• The whole document is visible and readable

We can't accept a visa or a stamp in your passport as proof of address.

The accepted documents are a little different in China, Japan, Korea, Turkey, and Ukraine. If you're in one of these countries, check the list for your country below.

China

We accept:

• A recent utility bill (internet, TV service, gas, water, electricity, or city tax) from the last 6 months
• A bank or credit card statement, or an account confirmation letter, from the last 6 months
• A tax document from your local tax authority, issued in the last 12 months
• A copy of your driver's license (front and back)

Japan

We accept:

• A recent utility bill (internet, TV service, gas, water, or electricity) from the last 6 months
• A certificate of residence (juminhyo)

Korea

We accept:

• A recent utility bill (internet, TV service, gas, water, electricity, or city tax) from the last 6 months
• A bank or credit card statement, or an account confirmation letter, from the last 6 months
• A tax document from your local tax authority, issued in the last 12 months
• A household register (jumin deungnok), Korea's certificate of residence

Turkey

We accept:

• A recent utility bill (internet, TV service, gas, water, electricity, or city tax) from the last 6 months
• A bank or credit card statement, or an account confirmation letter, from the last 6 months
• A tax document from your local tax authority, issued in the last 12 months
• A certificate of residence

Ukraine

We accept:

• A recent utility bill (internet, TV service, gas, water, electricity, or city tax) from the last 6 months
• A bank or credit card statement, or an account confirmation letter, from the last 6 months
• A tax document from your local tax authority, issued in the last 12 months
• A certificate of residence

Accepted documents can vary by country, so you may see different options depending on where you are.

Sign in to your Payoneer account to upload documents

Proof of company address must meet the following criteria to be valid:

• Be under the name of the company
• Show the legal registered address of the company

We accept the following documents as proof of address for companies:

• A copy of a recent utility bill (no older than 3 months) stating your Company Name as well as the exact address provided in the application. (Examples are gas, water, electricity, landline phone, internet, and cable television.
• A copy of your Company Verification Document which includes the Company Name as well as the exact address provided in the application.
• A copy of a recent bank statement which cannot be older than 3 months with the Company Name and the exact address used in the application.

Note: The accepted documents may vary between countries.

For guidelines on how to provide these documents, please click here.

An official document from your bank showing your bank name, full bank account number and your full name.

Please note that in some cases you could be asked for additional details.

The document must have been issued in the past 3 months. You can cover any sensitive information you don't want displayed.

Screenshots of your online account are also acceptable, as long as they include the above details and the website URL.

Screenshots of your online account are also acceptable, as long as they include the above details. If you are sending a screenshot taken on a mobile phone, it must include the website URL.

For guidelines on how to provide these documents, please click here.

To check if your document was accepted, please review its status by following these steps:

1. Sign in to Payoneer.
2. Click the profile icont.
3. Select Settings
4. Select Verification Center
5. Click on the History tab.

If the document was not accepted, we will send you an email explaining why.
Additionally, you will see a message in Verification Center, under the Required tab.

We recommend you visit Verification Center to see whether there are any pending requests for additional information or documents.

Please note that your documents might be rejected for the following reasons:

• Poor image quality – the file needs to be in high resolution, so the document is clear, readable and in color.
• The document is not fully displayed – you need to submit the entire document, from beginning to end.
• Relevant information is not properly displayed – please make sure not to obscure any information with your hand or your camera's flash.
• The document provided doesn't match the document type selected/accepted in Verification Center.
• The document is expired or is not recent.
• The document is password protected.

Visit our business ownership information FAQ to learn about the information you'll need to provide.

To check if your document was accepted, please review its status by following these steps:

1. Sign in to Payoneer.
2. Click the profile icon.
3. Select Settings > Verification Center.
4. Click on the History tab.

If the document was not accepted, we will send you an email explaining why. Additionally, you will see a message in Verification Center, under the Required tab.

We recommend you visit Verification Center to see whether there are any pending requests for additional information or documents.

Please note that your documents might be rejected for the following reasons:

• Poor image quality – the file needs to be in high resolution, so the document is clear, readable and in color.
• The document is not fully displayed – you need to submit the entire document, from beginning to end.
• The document is missing required information that was requested, such as name, date, address, signature, stamp, etc.
• The information in the document does not match the information you registered with (for example, a name or address mismatch), requiring us to request additional documentation.
• Relevant information is not properly displayed – please make sure not to obscure any information with your hand or your camera's flash.
• The document provided doesn't match the document type selected/accepted in Verification Center.
• The document is expired or is not recent.
• The document is password protected.