Payoneer is committed to keeping your funds safe. We comply with all relevant regulatory requirements. As a fully regulated US company, Payoneer takes financial security and payment regulations very seriously. Payoneer is a registered US Money Service Business (MSB) that has been in operation since 2005.
You can read more about how we keep your account and funds safe here.
The Payoneer Mastercard® Card transactions are processed and protected by Mastercard®.
Payoneer was established in New York City in 2005. Since then, Payoneer has expanded its footprint globally, operating 15 offices in different countries, serving millions of active customers who perform transactions totaling billions.
Payoneer is a registered US Money Service Business (MSB) that has been in operation since 2005 and is certified at a PCI Level 1 Data Security Standard, which imposes the strictest adherence to transaction and data security. Read more about PCI-DSS here.
Among the extensive list of regulations Payoneer complies with is the MLD4 (Fourth EU Anti-Money Laundering Directive). The MLD4 regulation aims to prevent money laundering and terrorist funding. Payoneer is committed to preventing misuse of its services, including compliance with AML (Anti-Money Laundering), CTF (Counter Terrorism Funding), CIP (Customer Identification Program) and OFAC (Office of Foreign Asset Control) regulations & sanctions.
Payoneer takes customer complaints very seriously and aims to provide the highest level of service possible to our account holders. If you are not satisfied with Payoneer’s services, you can file a complaint with us by following this link and the Case Specialists team will reply within 15 business days.
We suggest reviewing the content on our Support Center for potential solutions before filing a complaint.
While Payoneer takes every possible measure to keep up with the latest security standards and technologies (PCI Level 1 Data Security Standard included), nobody is immune from cybercrime/social engineering. Please keep vigilant online, always check the URL linking to your account (it must point to myaccount.payoneer.com) and remember: Payoneer employees will never ask for your password.
