We are committed to doing everything possible to continue supporting your business. Currently, most Payoneer customers can continue to use all Payoneer services as usual:

• Receiving payments – You can continue receiving payments from marketplaces and clients as normal. The funds will land in your Payoneer currency balance where they are safe and secure.
• Bank withdrawal – You can continue withdrawing funds from Payoneer to your bank account. Once you have withdrawn them, access to your funds will depend on the level of service offered by your bank.
• Supplier payments – You can continue to make payments from your Payoneer account to other Payoneer customers as well as directly to their bank accounts.
• Card payments – You can continue to use your Payoneer card as usual. There may be some limitations set by local banks on how much you can withdraw from the ATM.

If you have left the country, we are here for you. We have been working to find a solution so that we can send you your card to another address on providing proof of residence documentation. Similarly, we are working to support delivery to refugees, and will share an update on required documentation once we know more.

Customer accounts and their balances are held safely by regulated Payoneer entities.

We have supplemented our local team with more team members in other locations to continue providing you with the care and attention you expect from us. To contact us, please visit the Support Center or call us on +38-089-320-24-26.

Payoneer is licensed and regulated by multiple government regulators and is fully compliant with sanctions regulation.

• We are complying with the new sanctions prohibiting transactions with certain financial institutions and other entities, and are no longer sending payments to them.
• We will cease services to the impacted Donetsk and Luhansk regions, as defined by the sanctions, by the OFAC deadline of March 21st, 2022.
• If new sanctions are imposed, Payoneer is ready to assess immediately the impact of those sanctions. Our ability to make payments will depend upon the scope of international sanctions, as well as upon their interpretation by our providers. We will do everything we can to continue serving all of our customers.

Our thoughts are with our customers and partners in Ukraine, and everyone affected, as we wish for a quick and peaceful resolution.