Due to the recent sanctions in the Donetsk and Luhansk regions of Ukraine, we are required as a financial institution regulated in Ireland and the United States to comply with financial sanctions imposed by the EU and the US Department of Treasury.

In accordance with these sanctions, accounts in these regions will be blocked starting on March 21, 2022.

We cannot support customers from the sanctioned regions, however if you do not in this regions, then you can provide us with documentation showing your new address.

If you registered to Payoneer as an individual or sole proprietor, please provide:

• Government-issued photo ID
• Proof of residence

If you registered to Payoneer as a company, please provide:

• Company verification document
• Proof of company address
• Government-issued photo ID of the Payoneer account’s authorized representative
• Proof of residence of the Payoneer account’s authorized representative

Withdraw any remaining balance from your account prior to March 21, 2022, as delaying may result in blocked funds and require you to seek US government approval for their release.

You may sign in to your account and withdraw your remaining funds to your bank account or via your Payoneer card.

Unfortunately, due to the constantly changing situation in the Donetsk and Luhansk regions, the US government has currently not provided more specific guidance on exact cities/towns that fall under sanctions. The current guidelines refer to the Donetsk and Luhansk regions, so we are required to apply these sanctions to the entire population of these regions.

We are monitoring the US government guidance for any change in the situation.

If you reside in Russia, but received an OFAC-related closure email from us, please read this question.

In order to upload a document please follow these steps:

1. Sign in to Payoneer.
2. Select Verification Center under Settings menu
3. Select the relevant requirements from the list
4. Upload the relevant document and click SUBMIT
5. You will see a confirmation that the documents were uploaded successfully.

If you are providing an ID, please note that depending on your country, you may not see every ID type listed and instead will only see one or two options. We strongly suggest providing one of the recommended ID types, as this will shorten review time. If you do not have a document matching that option, you may upload another ID but please note the review time will be extended.

We recommend taking a picture of the document with your smartphone. Please make sure the document is complete (all four corners of the document should be visible and the image should be full size), document is not cropped, and the image is in high quality. If you are using the camera on your smartphone, please make sure the flash is not covering information on the document.

We accept the following documents as proof of residence:

• Utility bill - A utility bill (gas, water, electricity, landline phone, internet or cable bills are acceptable), no older than three months. The bill needs to include your name and residential address.
• Bank statement - A bank statement, no older than three months, containing your name and residential address. You can order bank statement with actual address from your bank.

*Please note that we cannot accept mobile phone bills, resident permits, driver's licenses, IDs, visas, or stamps in your passport as proof of residence.

We accept the following documents as proof of address for companies:

• A copy of a recent utility bill (no older than 3 months) stating your company name as well as the company address (examples are gas, water, electricity, landline phone, internet, and cable television)
• A copy of your Company Verification Document which includes the company name as well as the company address (no older than 3 months)

* Please note that we cannot accept mobile phone bills as valid forms of verification.