In some cases when you make an online transaction using your card, you may be asked to enter a verification code sent to you to complete your purchase. The process where you are asked to enter a secret code is called 3D Secure and serves as a protection layer to prevent unauthorized transactions.

You can choose whether to receive the code via text message (SME), email, or phone call. Therefore, if you did not get the code using the method you tried, we recommend trying another method.

If none of the methods work, please sign in to Payoneer, choose Profile Settings under the Settings menu, and edit your phone number or email address. Once done, please wait 15 minutes and attempt to make a new transaction.

Note that you only have 5 attempts and then your card will be blocked.