To use the Payoneer Hong Kong regulated service, customers will need to meet requirements as per Hong Kong regulatory standards. Signing the new Payoneer HK terms and conditions and completing KYC requirements are essential steps to continue using the service in Hong Kong.

GTypically, an individual/sole proprietor's billing address in Hong Kong, or a company account with a registered address in Hong Kong will require compliance with Hong Kong regulatory KYC standards.

• Individual type: If you are an individual customer who has not previously registered a business.
• Sole Proprietor: If you set up a Hong Kong entity with Business Registration with unlimited liability (Usually the entity name does not have the wording of “Limited”).
• Company type: If it is a Hong Kong corporate entity registered with Company Registry.

Payoneer account registrations are usually reviewed within 3 business days.

We sometimes ask for additional information or documents before we can approve an account. Please go to the Payoneer verification center to see if you received a request for further information regarding your account application.

You can view the Chinese FAQ here.

There are several reasons why a Payoneer account may be closed. To learn more, read our FAQ.

You can view the Chinese FAQ here.

Document Type: Hong Kong Identity Card

Requirements:

• Documents issued by government department.
• It needs to include avatar photo, account holder’s name, date of birth, and ID number.
• Original document, or notarized copy of document.
• Clear and readable.
• Only Hong Kong ID cards are accepted as Identity card. Documents such as passports or driving licenses are not accepted as Identity card.

Sample:

Requirements:

• Documents issued by government department.
• It needs to include avatar photo, account holder’s name, date of birth, ID number and MRZ code.
• Original document, or notarized copy of document.
• At least 6 months validity period from the date of submission.
• Clear and readable.

Sample:

Document Type:

• Utility bill (water, electricity, town gas or domestic piped liquefied petroleum gas (LPG) suppliers (NOT including domestic piped LPG operators))
• Landline telephone, mobile phone, paid TV, Internet service bills
• Bank documents (Statements or correspondence issued by banks, licensed money lenders, insurance companies or Mandatory Provident Fund (MPF) Approved Trustees)
• Documents issued by government departments or the Judiciary, Examples: demand notes regarding tax payment, Demand for Rates and/or Government Rent, Student Loan Repayment Demand Notes
• Bills, correspondences or other documents issued by the following organizations : Autotoll; Local companies which supply vehicle fuels; Designated driving schools (Including the Hong Kong School of Motoring and Kwun Tong Driving School)
• Bills, correspondences or other documents issued by the following public organizations:

• Hospital Authority

• Hong Kong Housing Authority

• Hong Kong Housing Society

• Hong Kong Examinations and Assessment Authority

Requirements:

• It must be a document issued within 3 months
• Acceptable bills: water, cable TV, electricity, Internet, landline phone bill, mobile phone bill
• Must be complete residential address
• Shows the full name of the account holder
• The certification letter issued by the bank should contain Bank's letterhead, bank’s stamp, the name/title of the authorized person from a bank and his signature

Note: If the Ultimate Beneficial Owner/Director/Authorized Representative provides Hong Kong personal address, the requirements above are the same. If proof of personal address of the Ultimate Beneficial Owner/Director/Authorized Representative is located in another country, the requirements for Hong Kong address proof are not referred to.

Sample:

Purpose: The purpose of reviewing Source of Wealth (SOW) and Source of Funds (SOF) is for us to understand in high level what is the original source of funds associated to UBOs involved in the company.

• Source of wealth (SOW) generally refers to the origin of the customer’s and beneficial owner’s entire body of wealth (i.e. total assets).
• Source of funds (SOF) refers to the origin of the particular funds or other assets which are the subject of the establishment of business relations.

Source of wealth/funds and supporting documents:

Employment

a. Employment Contract:

• Names of both parties employed
• Employment dates
• Remuneration and Job title
• Signature/seal of both parties

b. The last 3 months of pay slips

• Name of account holder/corresponding ultimate beneficiary
• Salary details (including month and salary)
• Employer's name
• Some payslips will also include the UEN (this is not mandatory)

Sample:

Sale/Rental of Assets

• Executed Sales & Purchase agreements
• Confirmation of sale equities or other high value assets
• Executed vehicle sales agreement

Inheritance

Testamentary Agreement - In addition to the names of the parties and details of their assets, the testator (the person who dies leaving a will) must be over 21 years old.

Profits from business

• Financial statements
• Invoices reflecting the sale of goods of services

Sample:

Others

• Loans - Provided bank confirmation of type and size of loan taken
• Lottery winnings – Provided official letter/receipt of winnings from a legal lottery operator or casino
• Savings – Provided bank statements reflecting account balance
• Investment income – Provided statements reflecting dividends/interests received

Document Type: Hong Kong Identity Card

• Documents issued by government department.
• It needs to include avatar photo, account holder’s name, date of birth, and ID number.
• Original document, or notarized copy of document.
• Clear and readable.
• Only Hong Kong ID cards are accepted as Identity card. Documents such as passports or driving licenses are not accepted as Identity card.

Sample:

Requirements:

• Documents issued by government department.
• It needs to include avatar photo, account holder’s name, date of birth, ID number and MRZ code.
• Original document, or notarized copy of document.
• At least 6 months validity period from the date of submission.
• Clear and readable.

Sample:

Document Type:

• Utility bill (water, electricity, town gas or domestic piped liquefied petroleum gas (LPG) suppliers (NOT including domestic piped LPG operators))
• Landline telephone, mobile phone, paid TV, Internet service bills
• Bank documents (Statements or correspondence issued by banks, licensed money lenders, insurance companies or Mandatory Provident Fund (MPF) Approved Trustees )
• Documents issued by government departments or the Judiciary, Examples: demand notes regarding tax payment, Demand for Rates and/or Government Rent, Student Loan Repayment Demand Notes
• Bills, correspondences or other documents issued by the following organizations : Autotoll; Local companies which supply vehicle fuels; Designated driving schools (Including the Hong Kong School of Motoring and Kwun Tong Driving School)
• Bills, correspondences or other documents issued by the following public organizations:

• Hospital Authority

• Hong Kong Housing Authority

• Hong Kong Housing Society

• Hong Kong Examinations and Assessment Authority

Requirements:

• It must be a document issued within 3 months
• Acceptable bills: water, cable TV, electricity, Internet, landline phone bill, mobile phone bill
• Must be complete residential address
• Shows the full name of the account holder
• The certification letter issued by the bank should contain Bank's letterhead, bank’s stamp, the name/title of the authorized person from a bank and his signature

Note: If the Ultimate Beneficial Owner/Director/Authorized Representative provides personal Hong Kong address, the requirements above are the same. If proof of personal address of the Ultimate Beneficial Owner/Director/Authorized Representative is located in another country, the requirements for Hong Kong address proof are not referred to.

Sample:

Document type: Business Registration Certificate (issued by the government)

Requirements:

• The document shows a machine-printed line showing the payment date, receipt number and amount paid.
• Complete company name and registration certificate number.
• All Hong Kong companies (including sole proprietors) are required to provide a business registration certificate.
• Only Business Registration Certificate is acceptable. Certificate of Incorporation or name changed documents are not accepted.
• Clear and readable original document, or notarized copy.
• Within the validity period and at least 7 days from the date of submission.

Sample:

Purpose: The purpose of reviewing Source of Wealth (SOW) and Source of Funds (SOF) is for us to understand in high level what is the original source of funds associated to UBOs involved in the company.

• Source of wealth (SOW) generally refers to the origin of the customer’s and beneficial owner’s entire body of wealth (i.e. total assets).
• Source of funds (SOF) refers to the origin of the particular funds or other assets which are the subject of the establishment of business relations.

Source of wealth/funds and supporting documents:

Employment

a. Employment Contract:

1. Names of both parties employed
2. Employment dates
3. Remuneration and Job title
4. Signature/seal of both parties

b. The last 3 months of pay slips

1. Name of account holder/corresponding ultimate beneficiary
2. Salary details (including month and salary)
3. Employer's name
4. Some payslips will also include the UEN (this is not mandatory)

Sample:

Sale/Rental of Assets

• Executed Sales & Purchase agreements
• Confirmation of sale equities or other high value assets
• Executed vehicle sales agreement.

Inheritance

Testamentary Agreement - In addition to the names of the parties and details of their assets, the testator (the person who dies leaving a will) must be over 21 years old.

Profits from business

• Financial statements
• Invoices reflecting the sale of goods of services

Sample:

Others

• Loans - Provided bank confirmation of type and size of loan taken
• Lottery winnings – Provided official letter/receipt of winnings from a legal lottery operator or casino
• Savings – Provided bank statements reflecting account balance
• Investment income – Provided statements reflecting dividends/interests received

All Hong Kong residents must provide their Hong Kong Identity Card (HKIC) to confirm residency. This is a regulatory requirement to verify the ID of a Hong Kong resident.

In certain cases, we may need to verify your nationality and will need your passport to do so.

For non-permanent Hong Kong residents, a non-Hong Kong passport valid for at least 6 months from the date of submission is required to verify your nationality.

This information is required in certain cases to help us understand how your company activities are funded.

The type of documents requested (invoices, contracts, etc.) may vary depending on your company's Source(s) of Wealth and Source(s) of Funds.

Document Type: Certificate of Incorporation (issued by the Companies Registry)

Requirements:

• Documents issued by government department.
• Full company name.
• Only Certificate of Incorporation is acceptable. Business Registration certificates or name changed documents are not accepted.
• Clear and readable.
• Original document, or notarized copy.

Sample:

Document type: Business Registration Certificate (issued by the government)

Requirements:

• The document shows a machine-printed line showing the payment date, receipt number and amount paid.
• Complete company name and registration certificate number.
• All Hong Kong companies (including sole proprietors) are required to provide a business registration certificate.
• Only Business Registration Certificate is acceptable. Certificate of Incorporation or name changed documents are not accepted.
• Clear and readable original document, or notarized copy.
• Within the validity period and at least 7 days from the date of submission.

Sample:

Document Type:

• Rental agreement (Valid and "stamped" (for stamp duty*) tenancy agreement (must cover the date of application))
• Utility bill (water, electricity, town gas or domestic piped liquefied petroleum gas (LPG) suppliers (NOT including domestic piped LPG operators))
• Landline telephone, mobile phone, paid TV, Internet service bills
• Bank documents (Statements or correspondence issued by banks, licensed money lenders, insurance companies or Mandatory Provident Fund (MPF) Approved Trustees )
• Documents issued by government departments or the Judiciary, Examples: demand notes regarding tax payment, Demand for Rates and/or Government Rent
• Bills, correspondences or other documents issued by the following organizations: Autotoll; Local companies which supply vehicle fuels
• Bills, correspondences or other documents issued by the following public organizations:

• Hospital Authority

• Hong Kong Housing Authority

• Hong Kong Housing Society

• Hong Kong Examinations and Assessment Authority

• Company registration document with company address

Requirements:

• It must be a document issued within 3 months (The rental agreement duration must be at least 12 months. And it must have been issued within the last 6 months, if not, then we reopen it.)
• Acceptable bills: water, cable TV, electricity, Internet, landline phone bill, mobile phone bill
• Show the complete address
• Show the complete company name
• The certification letter issued by the bank should contain Bank's letterhead, bank’s stamp, the name/title of the authorized person from a bank and his signature
• Business Registration Certificate (for billing address verification, it is only applicable when the billing address registered by the customer is consistent with the address on the Business Registration Certificate)
• *Tenancy agreement with Stamped duty is NOT applicable to address in Mainland China (applicable for Hong Kong address)

Sample:

Document type:

• Annual Return NAR1 (applicable to companies established more than 1 year ago)
• Incorporation Form NNC1 (applicable to companies established less than 1 year ago)

Requirements:

• The document version should be the latest record that had been submitted to Company Registry.
• Should contain all the specific details of the company such as company name, registered address, shareholders, directors, etc.
• Company type and share capital information should match what was provided during registration.
• Issued within the past 12 months.
• Must contain at least one of the following requirements to be considered a valid document:

1. The document has been signed (PIN code or signature)

2. There is a barcode/Receipt in “For Official Use”

3. Obtain CPA/Legal Board Certification

Sample:

Document type: Memorandum and Articles of Association (M&AA or AOA)

Requirements:

• The document should be a formal, official document issued by the government titled Memorandum and Articles of Association
• Should ensure that the name on the document matches the company name
• The document must be complete and show all pages
• Must contain at least one of the following information:

1. Barcode stamp or reference details at bottom of homepage

2. Or the document has a “FILED” stamp stamped on the top

3. Or original including cover

• Valid company articles of association documents can be downloaded from https://www.icris.cr.gov.hk/csci/.

Sample:

Document type:

• NAR1/NNC1

Requirements:

• If it is an officially issued company ownership structure document (NAR1/NNC1), it requires:

1. Account holder’s company name

2. Show full equity ownership

• If it is provided by the company itself, it requires:

1. Account holder’s company name

2. Show full equity ownership

3. Must be signed or stamped by the following persons: Certified Public Accountant/Lawyer/Public Notary

Sample:

Legal entity registration step guidance

Requirements:

• Directors and UBO (≥25% or 10%)
• ID of the ultimate beneficial owner/director/authorized representative. For Hong Kong residents, please provide Hong Kong ID card. Driver’s license is not accepted as an identity document.
• Ultimate Beneficial Owner/Director Questionnaire
• Proof of address of the ultimate beneficial owner/director/authorized representative.
• If the authorized representative is not a director or ultimate beneficial owner, an authorized representative letter is required.

Purpose: The purpose of reviewing Source of Wealth (SOW) and Source of Funds (SOF) is for us to understand in high level what is the original source of funds associated to UBOs involved in the company.

• Source of wealth (SOW) generally refers to the origin of the customer’s and beneficial owner’s entire body of wealth (i.e. total assets).
• Source of funds (SOF) refers to the origin of the particular funds or other assets which are the subject of the establishment of business relations.

Source of wealth/funds and supporting documents:

Employment

a. Employment Contract:

1. Names of both parties employed
2. Employment dates
3. Remuneration and Job title
4. Signature/seal of both parties

b. Name of account holder/corresponding ultimate beneficiary

1. Name of account holder/corresponding ultimate beneficiary
2. Salary details (including month and salary)
3. Employer's name
4. Some payslips will also include the UEN (this is not mandatory)

Sample:

Sale/Rental of Assets

• Executed Sales & Purchase agreements
• Confirmation of sale equities or other high value assets
• Executed vehicle sales agreement.

Inheritance

Testamentary Agreement - In addition to the names of the parties and details of their assets, the testator (the person who dies leaving a will) must be over 21 years old.

Profits from business

• Financial statements
• Invoices reflecting the sale of goods of services

Sample:

Others

• Loans - Provided bank confirmation of type and size of loan taken
• Lottery winnings – Provided official letter/receipt of winnings from a legal lottery operator or casino
• Savings – Provided bank statements reflecting account balance
• Investment income – Provided statements reflecting dividends/interests received