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Withdraw at a target exchange rate - FAQ
A withdrawal at a target exchange rate lets you set up a withdrawal to process when the exchange rate reaches a target rate that you set.
You can set up a withdrawal to take place if a target exchange rate is reached within a chosen time frame of up to 90 days in the future, and we’ll only deduct funds from your balance if the exchange rate reaches your target.
The exchange rate we offer is based on the rates we receive from the various providers we work with.
You can have up to 5 withdrawals at a target exchange rate pending at any time.
No, your withdrawal will only be processed if the exchange rate reaches the target rate you set when you initially set up the transaction.
If your monthly limit is exceeded before or when the withdrawal takes place, your withdrawal will be canceled, and you will need to create a new withdrawal at a target exchange rate.
From the main menu, click Account activity and then Transactions.
In the Future transactions table, click the withdrawal you want to cancel.
In the Transaction details area, click Cancel withdrawal.
You can only cancel withdrawals that have not yet reached your target rate and begun processing.
No, you will need to cancel the withdrawal and create a new one with your desired rate.
When you create a withdrawal at a target exchange rate, you can choose an expiry date up to 90 days in the future. Your withdrawal will remain pending until that date, unless your rate is reached during that time.
There is no additional fee. The fees are the same as the standard withdrawal to bank fees.
Your funds will only be deducted from your balance if your target rate is reached. Make sure to keep enough funds in your currency balance to cover the withdrawal amount.
As soon as the exchange rate reaches the target you set, we will start processing the withdrawal and send you an email confirmation.
As our exchange rate is based on rates we receive from our providers, it may be different from what you see on another platform.
In addition, the exchange rate must reach and stay at the target rate for a short amount of time before it gets processed.
Our exchange rate is based on the market rates we receive from various providers. Your withdrawal will start processing as soon as the target exchange rate is reached, even on weekends, holidays, or after hours.