Forgot Password FAQ

When signing in you will be asked to enter your username (email address) and password. Sometimes, as an extra layer of security, you may be requested to complete two-step verification or confirm the security answer chosen during registration. For more information on two-step verification, please visit this FAQ article.


If you forgot your Payoneer password, you can reset it in just a few steps:

Step 1: Email Verification

  1. Go to Sign in to Payoneer..
  2. Click on Forgot password.
  3. Enter your username (email address).
  4. We'll send you an OTP to your email to verify your identity.
  5. Check your email inbox for the OTP and enter it.

Step 2: Choose Your Verification Method

After email verification, choose your preferred method to receive the verification code:

  • WhatsApp
  • SMS (text message)

*Note: Phone verification via SMS/WhatsApp is subject to availability in your country.

Step 3: Enter the Code

Enter the code you receive and create your new password.

Didn't get the Email OTP?

If you don't receive the OTP email:

  • Check that your email is entered correctly
  • Check your spam or junk folder
  • Ask us to re-send the email OTP
  • If still not received, contact us for assistance

Didn't get the WhatsApp Message?

If you selected WhatsApp but didn't receive the code:

  • Ask us to re-send the code via WhatsApp
  • Try other methods — SMS, Call me, or Security question
  • Ensure WhatsApp is properly installed and connected to your phone number
  • contact us for further assistance

Didn't get the SMS Code?

If you selected SMS but didn't receive the code:

  • Ask us to re-send the code via SMS
  • Try other methods — WhatsApp, Call me, or Security question
  • contact us for further assistance

Seeing Incorrect Data When Attempting to Reset Your Password?

We suggest you try the following:

  • Clear your browser's cache and cookies
  • Use a different browser
  • Use your browser's private browsing feature

Step-by-Step: Clear Browser Cache

Choose your browser:


If the issue persists after trying these steps, please contact us and attach a screenshot showing the issue.

If you do not remember the email address associated with your Payoneer account, we recommend that you look in your various email inboxes for messages from Payoneer.

Alternatively, if you are using an email domain that supports dots as aliases, we suggest that you try both combinations of email address as username when trying to sign in.

If you are still unable to sign in, please contact us with an alternate email address for further assistance.

Note: As per Payoneer's security policy, you may be asked to verify additional security details and provide documentation that shows your activity with your Payoneer funding source.

Here are a few tips to help you recall the phone number associated with your Payoneer account:

  • Your phone number was chosen by you during registration
  • If you have updated your phone number via your Payoneer account under your profile settings, your phone number will be different than that chosen during registration
  • Be aware that the phone number in your Profile settings may differ from the phone number associated with two-step verification
  • The area/country code automatically appears before the phone number
  • Make sure there are no extra spaces between the digits

If you still are unable to recall your phone number associated with your Payoneer account, please contact us for further assistance.

Note: As per Payoneer's security policy, you may be asked to verify additional security details and provide documentation that shows your activity with your Payoneer funding source.

If you have forgotten your username and password, please contact us with an alternate email address for further assistance.

Note: As per Payoneer's security policy, you may be asked to verify additional security details and provide documentation that shows your activity with your Payoneer funding source.

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