There are a few reasons you might not have received an email with a verification code:

• Double-check you entered your email address correctly. Just one small typo will stop the email from being delivered. Use the Change Email option if necessary.
• Verification emails sometimes go to the Spam/Junk folder. Try checking there first.
• Check if you set up any filters on your email account that might be stopping the email from getting through.
• There may simply be a technical reason your email hasn’t arrived, such as a delay in our email delivery system, or a weak Wi-Fi signal.

The code is valid for 10 minutes. If you still haven’t received an email with a code, you can always press the Resend Email link, and we’ll send you another email with a new verification code.

There are a few reasons you might not have received a text message with a verification code:

• Double-check you entered your phone number correctly. Use the Change number option if necessary.
• There may be a network issue that means your mobile can’t receive text messages right now. Check you have a stable network connection and try again.
• Some mobile carriers may block certain types of messages. Contact your carrier to ensure they are not blocking our verification messages.
• Phone Settings: Make sure your phone is set to receive SMS messages and that you haven’t blocked messages from unknown senders.

To get a new verification code press the Text me (SMS) link to get a new text or use the Call me option to get the code read to you on a voice call. Just make sure you’re using the most recent code you received.

The short answer is yes. It helps us understand what information we need from you and which documents you need to provide. Payoneer must comply with strict financial regulations, and we are legally required to verify certain information about you and about your business before you can start using Payoneer’s services. It’s really important you select the right answer concerning business registration, because you won’t be able to go back and change your answer later.

Payoneer must comply with strict financial regulations, and we are legally required to verify certain information about you and about your business before we can provide you with access to the Payoneer services. It helps us protect you from fraud and financial crime and ensures Payoneer is a safe and secure financial platform for all our customers.

We need to know about you and your business so that we can verify every transaction and anything that happens in your account and know that it’s you, or your representative doing it.

If you can’t find a relevant industry or trade, select the one you think is most appropriate, or closest to your field. When we verify your information, we may ask for additional details about your industry or trade.

Count the total number of payments coming in and going out of your business for every month going back 12 months. Add all the monthly totals together and then divide that by 12. That will give you the monthly average.

Calculate the value of all payments coming in and going out of your business for every month going back 12 months. Add all the monthly totals together and then divide that by 12. That will give you the monthly average. Remember to use the USD equivalent of that total.

Any form of official online presence will help us verify your business, including a Facebook Business page, LinkedIn profile, marketplace profile, and so on. If your business doesn’t have any kind of URL or online presence, then leave the field blank. We may reach out to you and ask for additional details during the verification process.

This is sometimes hard for customers to judge. We need to know the region where your business has the highest value of transactions. That’s not necessarily the most amount of customers, or most amount of transactions. It’s the most amount of monetary value, or what’s known as volume.

Sure, keep the following in mind:

• Make sure you choose the right country when you register, because you will not be able to change it later in the process.
• If you are signing up as an unregistered business, enter your permanent residential address. Do not enter a post office box, care-of address, or public address.
• If you’re signing up as a registered business make sure you enter the official address of registration or incorporation. Do not enter a post office box, care-of address, or public address.
• If your main office is different from the registered address, select the relevant check box and provide that address as well.

If your name contains a hyphen or special characters, do not enter them. For example, enter Sue-Ann as Sue Ann.

Sure, keep the following in mind:

• Make sure to provide completely accurate bank details to avoid rejected payments or withdrawals later.
• When signing up as a registered business, make sure you provide your business bank account details. If your business doesn’t have one, add your personal bank account if this option is available in your region.
• Make sure that the account holder name you enter matches your name or your business name. If you’re adding a personal or business account where the account holder name is not the same, we may ask for additional details.
• If you need to add an additional bank account, you’ll be able to do so later from your Payoneer account, once it’s approved.

It doesn’t have to match, but we recommend you use the same ID document to make the process faster and smoother.

You’ll be able to start using Payoneer’s services once we’ve reviewed your documents and verified all your information. Keep in mind we may need some additional information during the verification process. We’ll let you know as soon as your Payoneer account is up and running.

If you want to close your account, please fill out and submit this form. A few things you need to know before closing your account:

• You will not be able to use the same email address to register for a new Payoneer account.
• Once your account has been closed, we won’t be able to re-open it again.

If you forgot your Payoneer password, or you need to change it, you can reset it by following these steps:

• Go to the Sign in page of Payoneer.
• Click on Forgot password.
• Enter your username (the email address you used to register).
• Confirm your phone number and we’ll send you an SMS with a verification code.
• Enter the 6-digit verification code.
• Select your new password.

Unfortunately not. Payoneer is not a platform for personal use.