Your documents might be rejected for the following reasons:

1. Document has missing information or doesn’t meet requirements
A document will be rejected if it doesn’t meet our requirements.



Select the relevant document type to see what information must be included in the table below.


-- Select a document --IDUtility billBank statementPhoto of yourself with the day’s dateCertificate of incorporationTax documentIRS document including EINCertificate of good standing - proof of company activityAuthorized representative letterCredit card photo

Document type	Requirements
ID	Government issued Under your own name (matching the name in your Payoneer account) Date of birth (matching date of birth provided upon signing up for Payoneer account) ID type/document type must match the type chosen upon signing up for a Payoneer account ID number/document number must match the type chosen upon signing up for a Payoneer account Photo Cannot be expired Note: for some countries we require the back side of the ID depending on the ID document type. Note: if your ID doesn’t match your billing country, we will request that you provide additional documents, such as proof of address from your billing country.
Utility bill	Gas, water, electricity, landline phone, mobile broadband, internet or cable bills, or credit card statements Government issued or issued by a government recognized entity Under your own name/company name (matching the name in your Payoneer account) Full address (matching the address provided upon signing up for Payoneer account) Date of issuance Cannot be older than 3 months
Bank statement	Document must include: Name of owner of bank account (matching your own name as a Payoneer account holder)/company name Bank name Bank account number Optional: Verification features (routing, IBAN, SWIFT, bank and branch code) If you are providing a bank statement to verify your residential address: Full address (matching the address provided upon signing up for Payoneer account) Issuing date cannot be older than 3 months We can accept screenshots of online bank statements (the screenshot must have the bank URL in the website address) We cannot accept screenshot from a mobile broadband in general (with and without URL) We can accept PDF format as long as it's the original file and not a screenshot of the PDF If you are providing a bank statement to verify bank details or change bank details: Cannot be older than 3 months (not applied for bankbook/passbook We can accept online screenshots with URL (from a computer) We cannot accept screenshots from a mobile broadband in general (with and without URL) We can accept PDF format as long as it's the original file and not a screenshot of the PDF
Photo of yourself with the day’s date	The photo must show you holding a piece of paper with that day's date handwritten on it. The picture should be clear, with your face unobscured, and it should be easy to see the paper that you’re holding. Make sure the picture is not mirrored or reversed. Note: the date must be hand-written, readable, not flipped (mirror-imaged) and on a clean piece of paper.
Certificate of incorporation	Company’s name Registration number If you are providing certificate of incorporation to verify your residential address:
Tax document	A copy of an official government document verifying your SSN, such as a social security card or an IRS official document. A copy of an official government document verifying your company's EIN (Employer Identification Number), such as an EIN letter or an IRS official document. Note: A Social Security number is an ID number exclusively used for US citizens. This document is for an individual person not a company.
IRS document including EIN	A copy of the IRS authorization letter. A copy of an official government document verifying your company's EIN (Employer Identification Number), such as an EIN letter or an IRS official document.
Certificate of good standing - proof of company activity	Acceptable forms of this document are usually: Certificate of good standing A formal letter on a proper letterhead from an independent auditor (accountant) or solicitor (attorney/lawyer) A document from the company's registration authority, or equivalent, confirming the company's status Registration authority - Companies House for the UK
Authorized representative letter	An official document with business letterhead, confirming that the contact person is authorized to manage the account on the company's behalf. It should have the following requirements: Official letterhead Name of the authorized representative Name of the UBO/CEO/attorney signing the letter
Credit card photo	In order for the screenshot to be valid the following details must be visible: Full name/company name The last 4 digits of the card Note: you must not show all 16 digits and can cover up all card numbers except the last 4 digits Expiration date of the card If you are using a virtual card or your card doesn’t have the card holder’s name on it, you may provide a card statement. Full name/company name Expiration date The BIN number (first 6 digits of the card) and the last 4 digits



2. Insufficient quality

Learn what to do if you made a mistake in your name, legally changed your name, or changed the name of the authorized representative on your company account.

Learn what to do if you made a mistake in your company name, legally changed your name, or changed the name.

Learn more about what to do if you made a mistake in your date of birth.

Learn what to do if you want to change the country on your Payoneer account.