To register for a Payoneer account, please use the link provided in the eBay sign up process. This will ensure a smooth onboarding experience while avoiding any friction during the document verification process.
When registering for eBay to manage your payments, you will be able to select the “existing Payoneer account” option.
After signing into your existing account, your eBay funding source will be automatically connected to Payoneer.
Existing customers might be asked to provide additional customer information to comply with eBay’s terms. In addition, we’ll be emailing you with more information about the eBay onboarding process, which applies to existing accounts as well.
Note: As part of eBay managing your payments, when onboarding to Payoneer eBay will sync your eBay entity details to match those in your Payoneer account.
If you linked the wrong Payoneer account while registering through eBay, you will have the option to go back and select a different Payoneer account.
Simply click on ‘Select a different Payoneer account’ at the bottom of the ‘Sync your profiles’ page (step 2 of the registration process).
For Companies
- Company verification documents (one of the following):
- Certificate of registration
- Certificate of incorporation
- Partnership agreement
- Tax document
- Business license
- Company address verification documents (one of the following):
- A copy of a recent utility bill, no older than three months, stating company name and the exact address provided in the application. Examples are gas, water, electricity, landline phone, internet, and cable television.
- A copy of a certificate of incorporation which includes the company name and the exact address provided in the application.
- A copy of a recent bank statement, no older than three months, with the company name and the exact address used in the application.
- A copy of the complete rental agreement stating the company name and address.
- Personal details (authorized rep)
- Full name
- Date of birth
- ID number
- Country of nationality
- Country of residency
- Letter of authorization (if not one of the UBOs, one of the following):
- An official company letter signed by one of the UBOs, executive managers or directors stating that the person is authorized to act on behalf of the company.
- A government official company incorporation document showing the full name of the legal representative.
- A letter with an official seal/signature/chop of the legal representative who should be set as the authorized representative of the account.
- ID copy (one of the following):
- National ID
- Passport
- Driving license
- Personal details of all UBOs:
- Full name
- Complete residential address
- Date of birth
- Nationality
- ID number
- Percentage of beneficial ownership
- UBOs ID copy:
- National ID
- Passport
- Driving license
- Director/partner personal details (up to 10 directors):
- Full name
- Complete residential address
- Date of birth
- Nationality
For Individuals
- ID copy (one of the following):
- National ID
- Passport
- Driving license
- Proof of Residence
- A scanned copy of a utility bill (gas, water, electricity, landline phone, internet or cable bills are acceptable), no older than three months. The bill needs to include your name and the exact address you used in your application.
- A scanned bank statement, no older than three months, containing your name and the exact address you used in your application.
For further information, please visit our Document Verification FAQ page.
To update your details, sign in to your Payoneer account and select Profile Settings under the Settings menu.
Please note that some details can only be changed after the eBay onboarding process has been completed.
If your business is registered, for example, sole proprietorship, partnership, or corporation, use a company account.
If you’re selling on eBay as an individual, or if your business is not registered, use an individual account.
When registering as a company, you must list the bank account belonging to either your company or your authorized representative.
When registering as an individual please list your personal bank account.
Yes, as long as the accounts are registered under the same business entity on eBay.
- For a new Payoneer account with multiple eBay accounts – After signing up with Payoneer, register additional eBay accounts under the same entity by selecting the option to sign into an existing account and sign in with that account's login credentials.
- For an existing Payoneer account with multiple eBay accounts – Make sure the same company name and authorized representative are listed on your existing Payoneer and eBay accounts. When registering for eBay to manage your payments, choose the option to sign into an existing account and do the same for any eBay account that is registered under the same entity. Please note that if you have a Payoneer Card Only account, you will need to register for a new Payoneer account for managed payments.
If you have multiple eBay accounts under different business entities, you will need to open a corresponding Payoneer account for each business entity.
We'll be emailing you to collect information and documents when we are ready.
While you wait, you can prepare your documents and information to help expedite the process.
This may take few weeks from the moment you complete your Payoneer account set-up.
If you’re currently getting paid by eBay, you’ll continue receiving your eBay payouts as usual. If you’re waiting to get paid by eBay via Payoneer, you’ll need to complete the onboarding process to start receiving your eBay payouts.
We’ll be here every step of the way to support you so it goes as smoothly as possible.
All eBay payouts will be sent by eBay in USD, no matter which eBay store the payouts are from. Once your funds land in your Payoneer account, they can be withdrawn to your bank account in over 200 currencies.
Payoneer is committed to keeping your funds safe. We comply with all relevant regulatory requirements. As a fully regulated US company, Payoneer takes financial security and payment regulations very seriously. Payoneer is a registered US Money Service Business (MSB) that has been in operation since 2005.
Payoneer strictly adheres to a comprehensive set of global payment regulations in order to ensure the financial security of both Payoneer and Payoneer account holders and has partnerships with banking partners and members of the Federal Deposit Insurance Corporation (FDIC).
You can read more about how we keep your account and funds safe here.
Yes! You are now able to seamlessly pay your eBay fees, refunds, and other
selling costs directly from your Payoneer account. Simply follow the instructions in your eBay seller account to turn on this service. Per regulatory requirements and as part of our security measures, you’ll be asked to provide your consent to eBay charging your Payoneer balance.
Note that if Payoneer is set as your preferred payment method for selling costs, eBay will collect amounts owed for fees, refunds, and other expenses from your Payoneer account when your funds are not sufficient to cover the amount owed. You'll receive email notification from eBay for expected charges as well as email confirmation of amounts deducted from your Payoneer account.
Note: In some regions this service may not be available.
To enable eBay to charge your Payoneer account:
- In your eBay seller account, navigate to the relevant page (for example the Payments page, Cancellation page, etc.). Refer to the eBay help for exact instructions.
- Select the option to use Payoneer. Authenticate your Payoneer account and provide your consent, as necessary.
You only need to set things up once, however you may need to provide your consent again in the future if there is no activity for over 1 year.
No! The service is free of charge.
If you are unable to successfully enable the service or something isn’t working, please check with eBay support.
Please initially contact eBay support to try to solve any issues with unexpected, missing, or incorrect transactions related to eBay selling costs. If you are unable to solve the issue, contact us.
To no longer have selling costs be charged to your Payoneer account, simply provide an alternative payment method in your eBay seller account settings.